SMS & Phone Policy
Last Updated:
This SMS & Phone Policy explains how domTrace (operated by Dirty Degree LLC) ("we," "us," "our") uses phone numbers and sends text messages (SMS) to users of our Service. By providing your phone number, you agree to this Policy.
1. How We Use Your Phone Number
When you provide your phone number to domTrace, we use it for:
1.1 Multi-Factor Authentication (MFA)
We send verification codes via SMS to your phone number to enhance account security and verify your identity during login or sensitive operations. This helps protect your account from unauthorized access.
1.2 Security Alerts
We may send SMS messages containing:
- Security alerts about your account
- Notifications about suspicious login attempts
- Account access notifications
- Password change confirmations
- Security-related account updates
- Alerts about potential security threats
1.3 Account & Login Notifications
We send SMS notifications about:
- Successful login attempts
- New device logins
- Account activity updates
- Access to your account from new locations
- Account verification requests
1.4 Product & Service Updates
We may send SMS messages regarding:
- Updates on products and subscriptions
- New features and tools
- Service announcements
- Important account or subscription changes
- Domain scan updates and notifications
- System notifications
1.5 Marketing & Promotional Messages
We may send SMS messages containing:
- Promotional offers and discounts
- Product announcements and new feature launches
- Special deals and limited-time offers
- Newsletters and updates about our services
- Marketing content and advertisements
2. Opt-In & Consent
You opt in to SMS communications by:
- Providing your phone number during account registration or profile updates
- Completing phone number verification
- Enabling SMS notifications in your account settings
- Using features that require SMS verification (e.g., MFA)
By providing your phone number, you consent to receive SMS messages from domTrace, including transactional messages, service updates, and marketing communications.
📋 Proof of Consent Requirements
You must provide proof of consent to receive messaging collected from the consumer. This proof of consent can be demonstrated through:
-
Link to website: A link to a website where the consumer gives consent to receive SMS messages
-
Hosted image file: A screenshot or image file that demonstrates the consumer's opt-in consent
-
Document link: A link to a document that tells the story of the opt-in process
Important:
- Multiple URLs are allowed
- Any URL submitted must be reachable, resolvable, and publicly accessible
- All proof of consent must be verifiable and accessible to third parties
Consent Documentation:
When you provide your phone number and opt in to receive SMS messages from domTrace, you are providing consent. This consent is documented through:
All consent documentation is publicly accessible and maintained as proof of your opt-in to receive SMS messages, including transactional and marketing communications.
3. Opt-Out & Unsubscribe
You may opt out of SMS communications at any time by:
- Replying STOP to any SMS message from domTrace
- Disabling SMS notifications in your account settings
- Contacting us at support@domtrace.com and requesting to opt out
- Removing your phone number from your account profile
Note: If you opt out of SMS notifications, you may not be able to use certain security features that require SMS verification, such as multi-factor authentication. Some critical security alerts may still be sent via email.
After you opt out, you will receive a confirmation message. Standard message and data rates may apply to this confirmation message.
4. Message Frequency & Costs
Message and data rates may apply. Standard messaging charges from your carrier may apply to SMS messages you receive from domTrace.
Message frequency varies based on your account activity and settings:
- MFA Codes: Sent only when you request authentication
- Security Alerts: Sent when security events occur (typically infrequent)
- Account Notifications: Sent based on your account activity
- Service Updates: Sent occasionally for important announcements
- Marketing Messages: Sent periodically with promotional offers, product updates, and special deals
You are responsible for any charges from your mobile carrier.
5. Supported Carriers & Phone Numbers
SMS messages are delivered through our SMS service provider (Twilio) and are supported by major carriers in the United States and internationally. Standard carrier messaging rates apply.
If you are experiencing issues receiving SMS messages:
- Verify your phone number is correct in your account settings
- Check that your carrier supports SMS messaging
- Ensure you have not blocked domTrace's number
- Contact your carrier to confirm SMS delivery is enabled
- Contact us at support@domtrace.com for assistance
6. Data Protection & Privacy
We take the protection of your phone number seriously:
- Phone numbers are stored securely using industry-standard encryption
- We do not sell, rent, or share your phone number with third parties for marketing purposes
- Phone numbers are only shared with our SMS service provider (Twilio) for message delivery
- We comply with applicable privacy laws and regulations
For more information about how we handle your personal data, including phone numbers, please see our Privacy Policy.
7. Changes to This Policy
We may update this SMS & Phone Policy from time to time to reflect changes in our practices or legal requirements.
Changes will be posted on this page with a new "Last Updated" date. Continued use of our Service after changes means you accept the revised Policy.
9. Contact Us
If you have questions about this SMS & Phone Policy, need help opting out, or have concerns about SMS messages:
domTrace
Email: support@domtrace.com
Website: https://www.domtrace.com
To opt out via SMS, simply reply STOP to any message from domTrace.
